Terms

Surface Enhancement Technologies LLC (SET)
External Provider Quality Requirements

March 31, 2025

SET requires the following of External Providers:

1.

Implement a Quality Management System, SET reserves the right to review and approve the External Providers Quality Management System.

2.

Use customer-designated or approved external providers, including process sources (e.g. special processes).

3.

Qualified personnel must perform all special processes, operate equipment, and provide final release of products and services.

4.

Must ensure that persons working on SET products are aware of the following:
4.1 Their contribution or product or service conformity.
4.2 Their contribution to product safety.
4.3 The importance of ethical behavior.

5.

Flow down to the supply chain the applicable requirements including customer requirements as requested by SET.

6.

Maintain the proper identification and revision status specifications, drawings, process requirements, inspection/verification instructions and other relevant technical data.

7.

Provide test specimens for design approval, inspection/verification, investigation or auditing.

8.

Establish a system for the identification, traceability and control of materials, parts and assemblies from acquisition through fabrication, assembly, test and delivery.
8.1 The supplier must provide identification of suspect lots when individual items are found discrepant.
8.2 When parts are joined in an assembly, the seller must prepare an Assembly History Log identifying each part in the assembly.
8.3 Fabricated parts must be identified with serial number, material type, heat number, blueprint and specification with applicable change letter or number.
8.4 Material Identification instructions
8.4.1 Apply part numbers and revision letter per applicable drawing note
8.4.2 Bag and tag parts
8.4.3 Identify per purchase order instruction requirements

9.

First Article Inspection (FAI) must be completed on the first initial production run to ensure conformance with all drawing requirements and specifications.

10.

100% inspection of all items on the purchase order to ensure compliance to drawing and specifications.
10.1 Objective evidence of inspections must be maintained on file and available to SET for review upon request.
10.2 Supplier may substitute sampling inspection in lieu of 100% inspection if approval is provided in writing by SET in advance.

11.

Must ensure that the counterfeit part prevention process includes a mechanism for reporting counterfeit parts to the SET purchasing representative within 3 working days of it being confirmed.
11.1 Must obtain SET’s approval for nonconformity product disposition.
11.2 Any nonconforming materials, components or parts shall be segregated and withheld from shipment to SET unless negotiated in advance.
11.3 SET reserves the right to return nonconforming material to the supplier at the supplier’s expense.
11.4 When authorized to ship nonconforming material, components or parts, the supplier must ensure that the items are identified (e.g. tagged) as nonconforming on certification statements.

12.

Retain documentation information for a minimum of three (3) years unless otherwise directed by SET.
12.1 Includes raw material certs, work instructions, inspection and test data.
12.2 Records must be made available to SET upon request.
12.3 All documents, signatures, stamps etc. must be legible and include supplier name, date of manufacture and other pertinent information.
12.4 Any documents requiring corrections must comply with the following requirements:
12.4.1 Each error must be diagonally lined through once.
12.4.2 The correct information must be entered near the error.
12.4.3 Each entry must be initialed/stamped and dated.
12.4.4 Use of correction tape/fluid is prohibited.

13.

Ship one (1) copy of the following data with each item shipped to SET:
13.1 Certificate of conformance containing the following information:
• SET part/drawing number
• Special process specification and revision as referenced on the drawing, purchase order or statement of work
• Material traceability (serial number, or lot/batch/heat number etc.)
13.2 Inspection and test data
13.3 Objective evidence of 100% inspection
13.4 Test Report

14.

Items being returned to SET from calibration must include the following information:
14.1 Signed certification of calibration stating that the items have been calibrated and are traceable to nationally recognized standards.
14.1.1 Certification must reference the National Institute of Standards and Technology (NIST) test number and accuracy of the calibration standard(s) used, where applicable, including as-found and as-delivered data for the equipment being calibrated.

15.

Required to notify SET of changes in product and/or process, changes of suppliers, and changes of manufacturing facility locations; SET reserves the right to approve such changes.

16.

Items requiring Non Destructive Testing (NDT) the following requirements apply:
16.1 Each shipment must include one (1) legible certification identifying the laboratory and the certified technician who performed and/or evaluated the tests, signed by a responsible laboratory representative.
16.2 An adequate method of identifying and cross-referencing each report and item must be provided. When parts are serialized, serial numbers must appear on the report.
16.3 Maintain and have available for examination records reflecting certification of personnel, equipment and processes.

17.

Items requiring Coordinate Measuring Machine (CMM) Reports the following requirements apply:
17.1 Reports must be prepared and submitted with each part as requested.
17.2 Reports must include the part number, serial number, date, drawing revision and verification at a minimum.

18.

Items requiring Shot Peening must include the almen test strips identified to the applicable part number for each shipment.

19.

If for any reason the external provider halts business, all records will be provided to SET pertaining to SET purchase orders.

SET reserves the right to:

• Provide final approval of product and services, methods processes and equipment, and the final release of products and services.
• Be provided access by SET, SET customers and regulatory authorities.
• Require external providers to show evidence of processes to prevent the use of counterfeit parts.
• Approve or specify any designs, tests, inspection plans, verifications, criteria for design and development required by our organization from an external provider.
• Designate requirements for verification or validation activities that we or our customer, intends to perform at the external providers’ premises.

Identify the requirements for interaction with our external providers including:
• The use of interactive documentation
• The use of email/Fax
• Documented confirmation methods of all verbal interactions

Monitor our external provider’s performance including:
• Supplier Risk
• Quality of product or service delivered
• On time delivery of product or service
• Provide additional requirements on a case by case basis as stated on the SET purchase order.